V-Assist

Smart Remote AssIstance

Secure, enterprise grade remote assistance & expert support platform for effective audio-visual communication and knowledge sharing for customer & field operator support

Device agnostic, multi-platform, multi-tenant remote assitance (video communication) software platform

Secure, enterprise grade remote assistance & expert

support platform for effective audio-visual communication and

knowledge sharing for customer & field operator support.

Standalone app or remote assistance service to be embedded in apps via SDK
Receive real-time audio-visual support from expert

Increase utilization of scarce expert staff
Reduce/eliminate downtimes due to expert’s travel-to-support Reduce escalation time by eliminating travel to support

  • Device agnostic mobile app, finetuned for efficient utilization on wearables
  • Advance call session controls for multi-tenant sessions
  • Enterprise-grade encryption on streamed data
  • High-quality image capture from mobile camera with remote trigger
  • Remotely control mobile devices’ camera, speaker, microphone and flashlight
  • Advanced annotation tools on captured/streamed media
  • Visual collaboration utilizing Whiteboards
  • In session messaging
  • Document sharing & content push-to-display
  • Session recording
  • Call waiting, transfer call, decline with message
  • Video call center management
  • Advance session analytics & session log reporting

Interested in V-Assist?

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