Remote expert support with augmented reality
Acty is the augmented reality software for remote video assistance that allows you to see with the eyes of your technicians in the field. The Augmented Reality features integrated into Acty allow you to guide technicians step by step during service interventions and solve problems in real-time.
Remote expert support with augmented reality
Acty is the augmented reality software for remote video assistance that allows you to see with the eyes of your technicians in the field. The Augmented Reality features integrated into Acty allow you to guide technicians step by step during service interventions and solve problems in real-time.
30% increase in first time fix rate
Highly accurate remote diagnostics. Understand the problem immediately and provide precise visual instructions in real-time to your fields technician.
50% improvement in resolution time
Reduce your service response time, avoid costly travel to support your customers, and solve problems remotely. Minimize downtime.
20% saving on travel costs
Provide remote support by creating an additional support channel that will allow you to reduce the travel of your experts and start measuring the support you provide.
25% enhancement in customer satisfaction
Assist your customers in minutes. Provide the expertise of the remote expert and solve problems in real-time, guiding your customers step-by-step to problem resolution through augmented reality.
Global brands that leverage Acty for effortlessly digitizing field activities
Expert Experience
Operator/customer experience
Main Features
AR directions in 3D
Take advantage of AR technology with 3D objects, accessible on smartphones and smart glasses.
The Augmented Reality functions allow optimal and more precise
tracking in drawing and directions. A Meeting function and an
Augmented Reality Annotation Object Palette have also been added,
making it easier for the expert to tell the field technician were to operate
and what to do. In addition, with Instant Translation, you can now
communicate with a customer or colleague directly in Acty Chat with
instant text and voice translation, available in over 60 languages.
Drawing and indicating in Augmented Reality exponentially increases
comprehension. All support takes place live, and directions are provided
by framing a machine or plant, which will latch onto the framed object
and remain fixed in space.This mode allows having excellent fruition of
the information. For example, if a technician is operating with a
smartphone, he observes the indications, moves the direction of the
camera, or leans the smartphone, resuming the first shot, the drawing
made reappears at the same point as it is anchored in reality.
Translations
Overcome language barriers with built-in translation support for over 100 languages.
Voice translation can also be used outside of chat; it is available during an assistance session and is activated by the expert who, when setting up the automatic translation of chat messages, automatically enables voice translation buttons for both him and the customer.
It is used in the same way as a walkie-talkie; when the expert or customer continuously presses the button for automatic voice translation, they activate the native language recognition function set by the expert during the translation activation phase, they can speak and when the button has released the system proposes the recognized text.
Then, after an automatic or manual confirmation, the text is sent to the translator, who converts it into audio and sends it to the expert or client in the set language.
Browser based experience.
Live support without the need to download the app
The Augmented Reality functions allow optimal and more precise
tracking in drawing and directions. A Meeting function and an
Augmented Reality Annotation Object Palette have also been added,
making it easier for the expert to tell the field technician were to operate
and what to do. In addition, with Instant Translation, you can now
communicate with a customer or colleague directly in Acty Chat with
instant text and voice translation, available in over 60 languages.
Drawing and indicating in Augmented Reality exponentially increases
comprehension. All support takes place live, and directions are provided
by framing a machine or plant, which will latch onto the framed object
and remain fixed in space.This mode allows having excellent fruition of
the information. For example, if a technician is operating with a
smartphone, he observes the indications, moves the direction of the
camera, or leans the smartphone, resuming the first shot, the drawing
made reappears at the same point as it is anchored in reality.
Live pointer
To speed up the interaction between expert and technician and to
overcome the limitations of current browsers that do not allow
Augmented Reality functions, we have introduced the Live Pointer: a new
way to indicate in real-time!
By clicking on the screen during service, the Live Pointer allows the
expert to activate and move a pointer drawn on reality, which allows you
to give directions to the technician or customer quickly. This functionality
is bi-directional, not just expert to the customer. It allows the customer to
activate the Live Pointer by touching their screen to show a precise point
to the expert. This increases the immediacy and speed of understanding
the problem.
Connection to external cameras
For all Android devices, it is now possible to connect external cameras that comply with the UVC protocol and support USB host mode (e.g., not supported: Huawei and One Plus, supported: Samsung and Google Pixel). With the introduction of this feature, it is possible to connect, for example, an endoscope probe for video inspection or external cameras connected to the smartphone. The remote expert can switch from one camera to another as needed using the camera change command.
Get live support with AR by simply scanning a QR code
Start a live call by simply scanning a QR code. Depending on the setup, the QR code might trigger call to anybody or a specific group of experts like mechanics or subject matter experts of a specific equipment. Experts are pre-informed about the equipment/location that the call is initiated which saves time in live support.
Call center grade call routing options
Acty has numerous settings and customizable rules for call routing to make sure the operators/customers always reach correct expertise.
Deploy anywhere including on-premise servers
Acty can be deployed your cloud or on-premises servers. In addition, for data security reasons, images and videos captures during live support sessions can be directly saved to a Amazon S3 cloud server.
